FAQ: HaloVino: Shatterproof, Stackable, Stemless Wine Glass
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Tell me more about the Wine School Reward Level?

WINE SCHOOL is open and appropriate for all levels of wine experience. They are fun, informal and yet informed wine tasting classes on wine that last about 45 minutes that you can do from the comfort of your own home. If you watch them live, you can easily interact with other students by making comments visible to everyone and/or asking Jessica questions. My Wine School did a Beta run of these classes back in 2012, and found them to be quite fun and successful. You can check out www.mywineschool.com to see some examples of our recorded classes. The 6 week session will be accessed via a password shared with those who redeem their e-certificate. Upon redemption, each student will receive a course syllabus, short study guide, as well as suggested and affordable tasting lists. At most, we will taste 2-3 wines per class, and all will be reasonably priced. The tasting lists will be structured so that it is easy to find the wines and/or wines similar to them. The tasting itself will be structured so that if you do not have the exact wine that Jessica is tasting, your learning experience will not be compromised. Last updated: Thu, Oct 29 2015 1:47 am EDT

How can I purchase more glasses or purchase multiple rewards?

How did we get so lucky!?! Thank you! On Kickstarter, you can only make one pledge so just add up what you want to buy and make one pledge. At the end of the campaign, you will be able to designate what levels you wish to receive, as long as your pledge covers it. It wouldn’t hurt for you to also send me a message, letting me know your plan so I can note it on my end and make sure you get what you wanted. Last updated: Fri, Oct 30 2015 11:43 pm EDT

Can I get the glasses delivered by Christmas?

Oh, how I wish I could say yes!!! but there is little chance of that happening. The tooling process takes 5-8 weeks, and add on another 1-2 months for shipping and manufacturing and we have passed December. That said, I would be happy to provide you a certificate with pretty pictures on it for you to gift the glasses for the holidays, promising to hand them over once they arrive. If you want to do this, just shoot me a message so I know to send that your way. Thanks! Last updated: Fri, Oct 30 2015 11:46 pm EDT

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: March 2015

Tooling was pushed back 2 weeks due to a bogus challenge to our intellectual property. Everything has been resolved satisfactorily, and tooling has recommenced, but it may have pushed the shipping date back to March 2015, now that tooling will extend through the holidays. We will know more in January when we receive the first samples from the mold. We will do our best to get HaloVino out as soon as it is ready. Thank you for your support and understanding!

Last Updated At: 12/09/15
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